Shipping & Delivery

We believe that service is cardinal to our customer's satisfaction and loyalty to us. Service is an area that we seriously focus on, whether it be before, during or after the sale has taken place, and our delivery routine is no different.  Our current success in first time, on time delivery current stands at 98%, and we monitor this figure regularly seeking to improve where possible, so that you can rely on our delivery every time!  Depending on your location and the size of your order, we may use different couriers to deliver your order as appropiate.

As standard, orders are despatched on a tracked, next working day delivery: our cut off time for next day delivery is 14:00 (2PM).  If you do not wish the order to be delivered next day, you can specifiy a delivery date at the checkout, so that the delivery arrives on a day of your choice.  We proactively monitor and check all our deliveries to ensure the ordering process is simple and hassle free for our customers.

 

Our frozen De Luxe traybakes have to be ordered in multiples of 6 and can not be mixed with ambient orders.  If we receive an order that contains both ambient and frozen products on it, or the quantity of frozen goods do not meet the required amount, your order will be held until the issue is corrected.  The delivery charges for our frozen De Luxe range are as below:

  • 6 trays incurs £6.95 carriage
  • 12 trays or more are FOC delivery

*Other delivery options may be available if you prefer, and these may be set at different rates then those listed above.  You will be presented with all currently available delivery options to you at checkout.  If you have a non-standard delivery agreement with us, this will not be listed here.

Standard Delivery Rates Table

 Delivery method:
 Location:
 Delivery Rate Cost:
  Next Day by 5pm      GB*
  • Orders between £0-£49.99 incur £9.95 carriage
  • Orders between £50-£99.99 incur £5.95 carriage   
  • Free delivery for orders over £100
  Next Day by 12pm  GB*
  • Orders between £0-£99.99 incur £14.95 carriage
  • Orders over £100 incur £9.95 carriage
  Next Day by 10am  GB*
  • Orders between £0-£99.99 incur £24.95 carriage
  • Orders over £100 incur £19.95 carriage
  Saturday by 5pm  GB*
  • Orders between £0-£99.99 incur £14.95 carriage
  • Orders over £100 incur £9.95 carriage
  Saturday by 12pm  GB*
  • Orders between £0-£99.99 incur £24.95 carriage
  • Orders over £100 incur £19.95 carriage
  Saturday by 10am  GB*
  • Orders between £0-£99.99 incur £29.95 carriage
  • Orders over £100 incur £24.95 carriage
2 Day

Scottish Highlands &

Offshore Islands

  • Orders between £0-£99.99 incur £15.95 carriage
  • Orders over £100 incur £11.95 carriage
2 Day Isle of Man
  • Orders between £0-£99.99 incur £14.95 carriage
  • Orders over £100 incur £10.95 carriage
2 Day Scilly Isles
  • Orders between £0-£99.99 incur £21.95 carriage
  • Orders over £100 incur £19.95 carriage
  Next Day by 5pm  Channel Islands
  • Orders between £0-£99.99 incur £26.95 carriage
  • Orders over £100 incur £22.95 carriage
  Next Day by 5pm  Northern Ireland
  • Orders between £0-£99.99 incur £20.95 carriage
  • Orders over £100 incur £16.95 carriage
  Next Day by 5pm  EIRE
  • Orders between £0-£99.99 incur £21.95 carriage
  • Orders over £100 incur £17.95 carriage

 

*Does not include the following postcode prefixes: AB36-AB38, AB55-AB56, FK17-FK99, HS1-HS99, IV1-IV99, KA27-KA28, KW1-KW99, PA20-PA99, PH15-PH99, ZE1-ZE99, IM1-IM99, TR21-TR25, BT1-BT99, JE, GY

 

Once you have placed an order with us, you should receive an emailed confirmation of the order to the email address on your account.  If you have not received a confirmation, or you have an issue with your order or delivery, or for any other concerns, please do not hesitate to contact us using one of the methods below, and we will endeavour to settle the issue as soon as possible.

The above does not constitute your complete agreement with us as a supplier.  For full terms and conditions, click here to view our Terms and Conditions

 

To all of you, from all of us at Fulfil UK - thank you and happy shopping!

Fulfil UK
Because you serve the best